Shipping

Shipping Policy

Last updated: 29 August 2026

This policy explains where we deliver, what delivery costs, and when you can expect your order.

Where we deliver

We currently deliver to addresses within the United Kingdom. International orders are priced on request. If checkout does not offer delivery to your postcode or region, contact us before placing an order.

Processing time

In-stock orders are normally packed and dispatched within 3–5 working days after payment is confirmed. Working days are Monday to Friday, excluding UK bank holidays.

Because pottery is fragile, each order is packed individually. If an exceptional delay affects your order, we will contact you using the details supplied at checkout. Unless we agree otherwise with you, your order will be delivered within 30 days of order confirmation.

Delivery service and timing

Orders are sent using a tracked service from Royal Mail, ParcelForce or another reputable UK carrier appropriate to the parcel's size and weight.

After dispatch, delivery normally takes:

• UK standard tracked delivery: 2–5 working days.
• Remote areas, including some Highlands and Islands addresses: allow additional time where indicated at checkout.

Delivery times are estimates rather than guaranteed dates unless we expressly agree a guaranteed service with you.

Delivery charges

Delivery charges depend on the size, weight and destination of the parcel. The total delivery charge is calculated and displayed at checkout before you place and pay for your order. There are no undisclosed compulsory delivery fees added after payment.

Tracking

Where tracking is available, we will send the tracking details to the email address supplied with the order. Tracking can take several hours to become active after dispatch.

Delivery address

Please check your delivery address carefully before paying. Contact us immediately if it needs correcting. We cannot guarantee that an address can be changed after dispatch, and we may charge the actual cost of resending an order returned because the customer supplied an incomplete or incorrect address.

Missed or delayed deliveries

Check the carrier's tracking information first. If the parcel has not arrived within seven working days after the estimated delivery window, contact support@fishbarnpottery.co.uk with your order number so we can investigate.

Damage in transit

Please inspect the pottery soon after delivery. If it arrives damaged, keep the item and all packaging and contact support@fishbarnpottery.co.uk as soon as reasonably possible with:

• your order number;
• photographs of the damaged item;
• photographs of the internal and external packaging; and
• a brief description of the problem.

Prompt photographs help us make a carrier claim, but this request does not limit your statutory rights. See our Returns and Refunds Policy for the available remedies.

Risk and ownership

We remain responsible for the goods until they are delivered to you or to a person you have identified to receive them. If you nominate a carrier that we did not offer, responsibility may pass to you when the goods are handed to that carrier.

Contact

For delivery questions, contact:

Adam Camp, trading as FishBarn Pottery
Email: support@fishbarnpottery.co.uk
Telephone: [0203123456789]
Postal address: 58 Lilian Road, London SW16 5HW